Terms of use
Sets the rules for holding an account with us. This policy answers what we record about you and why, and the two documents share the same definitions.
LEGAL REFERENCE
How 777 zero Handles Your Account Data
This policy sets out what we record when you open an account with us, why we need it, and how long we keep it. You will see plain...
Account identifiersTransaction referencesDevice signalsAccess choices
Where This Policy Applies and How
We run 777 zero for people in supported regions, and this policy covers the accounts we hold there. Where local law permits, we process your details to operate your account, confirm your identity, and settle withdrawals through JazzCash, Easypaisa, SadaPay, NayaPay or Raast. Rules differ by region, so some clauses only take effect where a regulator asks us to keep records longer
or share less. If a clause cannot apply where you are, the rest of this policy still stands.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
ASK US DIRECTLY
Reaching Our Privacy Desk
Questions about your data go to a named team rather than a general inbox. Write from the email address registered on your profile so we can match the request to your record, and tell us which detail you want explained. We answer in English or Urdu, whichever suits you.
Team online
Privacy email
Send written requests about your account data to our privacy address, using the email registered on your profile so the request can be matched to your record.
Live chat
Our chat window stays open through support hours for short questions about what we store, how long we hold it, and who inside 777 zero can view your file.
Profile settings
Open your own profile to change contact details, end saved device sessions, and adjust which messages reach you, without raising a ticket with the desk.
WHO CHECKS THIS
Who Drafts and Checks This Policy
The policy is written and maintained by the team that runs account operations here, then read again by our payments colleagues before it goes live. We date each revision on the page...
Written by operators
The people who handle account approvals, withdrawal checks and JazzCash or Easypaisa settlement write the sections describing those steps, so the wording matches what you actually experience.
Checked with payments
Our payments colleagues read every line that mentions Raast, SadaPay or NayaPay records before publication, because each rail carries its own retention rules the policy has to reflect.
Dated versions
Each edit carries its own date, so you always see which version is current. When handling of your details changes, the date changes with it.
Plain-language summary
Short summaries sit alongside the legal wording, so you can take in what happens to your details without working through contractual sentences first.
English and Urdu help
The policy is published in English for Pakistan, and our team answers follow-up questions in Urdu whenever that is the easier option for you.
Nothing unwritten
Every data practice we run appears somewhere on this page. If a process is not described here, we do not apply it to your account.
SAME STANDARD ACROSS PAGES
How This Sits With Our Other Pages
The privacy wording here is built to match the terms, payment and account pages on the same site, so a change in one place is reflected in the others. Where a sibling...
Payment terms
Covers settlement timing and limits for JazzCash, Easypaisa, SadaPay and Raast. Here we describe which transaction records we keep alongside those movements.
Account security
Describes sign-in checks and device confirmation, while this policy lists the login signals we store so you can see what supports those checks.
Cookie notice
Handles browser storage in depth. The privacy page summarises why we use it, and the notice breaks down each category you can switch off.
Withdrawal handling
Explains the checks before money leaves your balance. Here we describe the identity documents those checks depend on and how long we hold them.
Complaints handling
Shows how a dispute moves through our team. Where a complaint involves personal data, the privacy desk joins that process and reports back to you.
Consent choices
Where you manage messages and offers from us. Switching a channel off changes what we send, though it does not remove records we must keep.
What You Control From Your Profile
Most choices about your details sit inside your own account rather than behind a support request. You can check which devices are signed in, change the...
Saved sessions
See which devices are signed in to your account and end any session you do not recognise, which also clears the device signal we hold for it.
Contact address
Update the email or phone number on your profile. We check the change from both the old and new details before it takes effect on your record.
Message settings
Choose whether you hear about lobby updates, and use the unsubscribe link in any message if you would rather keep the account quiet.
Transaction list
Your JazzCash, Easypaisa, SadaPay and Raast references sit in one place, so you can see what we hold about each movement in and out of your balance.
Data copy request
Ask for a copy of the account data we hold and we assemble it in a readable file, usually within thirty days of confirming who you are.
Removal request
Close your account and ask us to remove what we do not have to keep. Records tied to settled transactions stay for the period the rules require.
Questions We Hear About Your Data
We hold your name, date of birth, contact details and the identity documents needed to verify you. Alongside that we store device signals, sign-in times, and the JazzCash, Easypaisa, SadaPay or Raast references tied to your transactions.
Only where it is needed to run your account, such as payment processing and identity checks, and only where local law permits. We do not sell your data to outside parties.
Records tied to settled transactions stay for the period our regulators require, usually several years. Everything else is deleted or made unreadable once that window passes and no open query remains.
Yes. Ask the privacy desk and we assemble your account data in a readable file, normally within thirty days of confirming your identity from the details on your profile.
Sign-in uses your password plus a confirmation step on a device you have approved. You can end any session from your profile, and unusual activity prompts us to check with you.
If the brand is ever transferred, your records move with the account under the same terms described here, and we tell you before anything changes in a way that affects you.